It went for a service at 1000 miles in August and a new patch was added to the computer.
On my bike this patch has affected the heated grips. The dealer was made aware of the problem in September when I discovered it, they had the bike and couldn't fix the problem, they told me the grips were faulty so ordered a new set. 2 weeks later they fitted them and the new ones didn't work either.
The symptom is, you press the button on the handle grip to switch them on, the light illuminates on the dash to say its working but the bike fails to send the power to the grips to make them go warm.
The dealer says Triumph are aware of the problem and are working on a fix for this which should be available by end of October. At the end of October the fix was not included in their latest update so now its looking like the end of November 2022 and for me another month of cold hands.
At the moment these grips are a £200 option which is an OEM part. I did contact Triumph about this problem myself to see if they had an estimated time for this to be corrected, but unfortunately Triumph did not respond. The dealer has been very helpful though so cant fault them.
I have posted this as I cant find any reference to it on the internet, and the dealer says other customers are also experiencing the same problem.
UPDATE!
As its now early December 2022 I have contacted Triumph again about this issue and this is what I have been told:-
The Factory are aware of the concern and have been actively working on a software update to the instruments in order to reinstate the functionality of the heated grips. The cause of the issue was more complex than we first realised which has resulted in the fix taking longer than we would have liked.
I am pleased to inform you that we have an expected release date of the 12th December when we aim to release the revised software to our dealer network for them to update their customers' bike that require it. This will of course be carried out free of charge under warranty.
Fingers crossed I will be riding with warm hands in the next few weeks..
